to Service Agreement
June 25, 2015
Domain is an area of the Internet hierarchical name space, which is denoted by a unique domain name, served by a set of Domain Name Servers (DNS), and administered autonomously by a Registrant. Each registered domain name is assigned to a single Registrant.
Domain Name Presentation (Presentation) is Domain name containing Latin letters, numbers and hyphens. Presentation is a result of conversion of the domain name by PUNYCODE (given in technical standards RFC-3490, 3491, 3492).
Registry is the central database of the .SU domain, which contains information on the registered domain names and their Registrants, and other information required for the domain registration.
Registrar is a juristic person that provides services of domain name registration and ensures delivery of the necessary information to the Registry.
The Contractor - Joint Stock Company "RU-CENTER".
Customer - a person or a legal entity, which made an order to the Contractor to service.
Domain name registration means entry of the information about a domain name and its Registrant on the Registry by a Registrar following an Applicant's Application. A domain name is considered registered from the moment the information is entered on the Registry. The registration term, during which the information on a domain name is stored on the Registry, is one year. The registration of a domain can be repeatedly renewed for another year.
Registrant is the person in whose name the domain is registered. The Registrant defines the rules and order of using the domain name, is responsible for selecting the domain name and for possible infringement of the rights of any third party in connection with the selection and use of the domain name, and is liable for the costs of such infringements.
Administration of a domain means definition, by the Registrant, of the rules and order of using the domain name, and management and technical support of the domain operation.
Cancellation of registration (release of a domain name) is removal of the information on a domain name and its Registrant from the Registry.
Domain delegation is placement and storage of the information about a domain name and its domain name servers (DNS servers) on the root DNS servers of the .SU domain, which enables the operation of the domain on the Internet. The delegation of a domain is only possible during the registration term of the domain.
Application (Order) is a request of an Applicant to the Contractor which is made on a form given by the Contractor and contains the information required for the registration (renewing the registration) of a domain name.
Personal account of a Customer's Agreement is a record of the Customer's payments to the Contractor as a Registrar, as well as the Customer's expenses for services provided by the Contractor. Any payment made by a Customer is added to the Personal account of their Agreement after the money has been credited to the Contractor's bank account and the Contractor has received from the bank a document identifying the payment.
Funds Allocation (on Customer's personal account) - reservation of a sum of money on the Customer's personal account for its further withdrawal for service delivery or renewal. The funds allocated for service delivery or renewal may not be used for other services payment.
Electronic payment system (e-payment system) is a system represented by software and hardware infrastructure, to settle financial transactions between the Customer and the Contractor via Internet.
Terms and Conditions - Terms and Сonditions for Domains Registration in .SU TLD, approved by the Foundation for Internet Development and published on its official web site http://www.fid.su/su/documents.
2.1. The Contractor provides services of domain name registration under the Coordination Agreement Nо-05/FID-REG dated August 03, 2010, between the Contractor and the Foundation for Internet Development (hereinafter - Foundation). The Contractor is a Registrar authorized by the Foundation to register domains.
2.2. A service order will be deemed as the Customer's full and unconditional consent with the terms of this Schedule as well as with the document "Domains Registration Rules in .SU TLD" available on the Contractor's web-server at https://www.nic.ru/dns/contract-zao/ and the procedure of their modification. An Order for a service indicates also that the Customer agrees to pay for the service at the price effective at the date the processing of the Order begins.
2.3. A service of registration of a domain is deemed provided from the moment the information on the domain and its Registrant is entered on the Registry.
2.4. A service of renewing the registration of a domain in the .SU domain is deemed provided from the moment the information on the renewal is entered on the Registry. The domain registration is prolonged on 1 (one) year from earlier installed date of completions a term of registrations.
3.1. Registration Terms
3.1.1. The Contractor registers a domain name upon receipt from the Customer an Order which is ready to be processed in accordance with Addendum 4 to the Service Agreement.
3.1.2. A domain name cannot be registered or a domain name registration can be cancelled in any of the following cases:
220.127.116.11. The domain name has already been registered.
18.104.22.168. The domain name does not meet any of the following requirements:
- a domain name or its presentation ends in .su characters; preceding part of a domain name or its presentation must contain from 2 to 63 characters beginning with and ending in a character from the Latin alphabet or a digit; letters, digits and hyphen may be used in other positions in-between;
- when decoded using PUNYCODE, the presentation is seen as a domain name consisting of letters that belong to only one of the used UNICODE tables; numbers and hyphens can also be used. In this case, the converted domain name starts and ends with a digit or a letter being a part of the applicable character set. UNICODE tables are published on the site https://www.tcinet.ru/su/ver2_unicode.php;
- the domain name must not contain words that are inconsistent with the public interest, principles of humanity, and public morals (in particular, obscenities and appeals of violent nature that offend human dignity or religious feelings etc.).
22.214.171.124. Subject to the sections 3.3.3 and 4.9 hereof.
126.96.36.199. The domain name is included in the list of reserved domain names published on webserver site of SU Sponsor — the Foundation for Internet Development — at www.fid.su.
188.8.131.52. The Customer fails to meet the Terms and Conditions.
3.2. Delegation Terms
3.2.1. A domain may only be delegated after receiving positive results of a validity check on the domain name servers (primary and secondary DNS servers) that, as specified by the Customer, hold the configuration files of the domain.
The DNS servers specified by the Customer must have reliable connection to the Internet. A "reliable connection" implies that the total time for which the server is not connected to the Internet does not exceed two hours a day. These servers must be maintained in conformity with the requirements of the international standards RFC-1032, RFC-1033, RFC-1034, RFC-1035 and RFC-1591. If positive results of the validity check on the domain name servers are not received within 4 (four) days, the check is ceased. The procedure of testing the DNS servers can be initiated again by the Customer at the Contractor's web server in the "Manage your account" panel.
3.2.2. The information on domain name servers must correspond to the current state of the network.
3.2.3. In the case of any breach of the provisions in paragraphs 3.2.1 and 3.2.2 of this Schedule, the Contractor may stop the delegation of a domain at any time during the registration term. The delegation can only be resumed after the breach is corrected.
3.2.4. The domain name may be suspended due to the reasons established by the Terms and Conditions.
3.2.5. If DNS servers for domain are not specified, http-request to the domain may be redirected to the Contractor's service page to notify about unavailability of the requested page. The Contractor may accommodate on the service page other Contractor's or third party materials in any way not contrary to the laws in effect in the Russian Federation and the Service Agreement. The Customer is entitled at any moment within the domain name registration period to specify another page for redirection or cancel redirection to the Contractor's service page in "Manage your account" panel.
3.3. Special provisions
3.3.1. All data provided by a Customer at the signing of the Agreement and registration on the Contractor's database must be factual. If a Customer submits false information the registration may be terminated (the domain vacated).
3.3.2. If there is any doubt about the authenticity of data provided by a Customer for the registration of a domain, the Contractor may demand confirmation of the data and/or request additional information during the entire term of the registration. Such requests are sent via e-mail to addresses specified by the Customer.
3.3.3. If the previously provided information is not confirmed and/or additional information is not provided within the period specified by the Contractor in the relevant request, the Contractor may
a) reject Customer's application for new domain name registration;
b) suspend the delegation of the Customer's domains;
c) reject Customer's application for domain name renewal;
d) reject Customer's request for domain name transfer to another person or request for domain name transfer to another Registrar.
The said restrictions could be canceled within 3 (three) working days after receiving the required information.
If the required information is not provided within 60 (sixty) calendar days from the moment of suspending the Contractor is entitled to cancel registration of the Customer's domain names.
3.3.4. To transfer a domain name to another juristic or natural person, to transfer a domain name to another Registrar, to cancel a domain name registration upon the Customer request the Customer must provide the Contractor with documents which are published at the Contractor’s webserver in appropriate sections. All Customer identifying data specified in the provided documents must be identical to the data specified by the Customer while registering in the Contractor's database.
3.3.5. Cancellation of domain name registration before registration term is expired
184.108.40.206. The registration of a domain is terminated before the expiry of the registration term in the following cases:
a) by reason of the Registrant's written request with the exception of cases described in 220.127.116.11 section of this Schedule;
b) Subject to the section 3.3.3 hereof;
c) by reason of an effective court order:
- which finds that the administration of the domain by its Registrant breaches the plaintiff's rights;
- and/or prohibits the use of a designation belonging to or licensed to the plaintiff in the domain name.
In such cases, the person whose rights the court has found infringed is given priority in registration of the vacated domain. To make use of the prerogative, the person should send a written request to the Contractor's address no later than 60 (sixty) calendar days after the court order becomes effective.
d) Subject to the section 3.1.2
18.104.22.168. A domain name registration is not cancelled upon the Customer request if a domain name is within 60 (sixty) calendar days after being transferred from another juristic or natural person or after being transferred to the Contractor from another Registrar.
22.214.171.124. The domain name may be suspended due to the reasons established by the Terms and Conditions.
4.1. The Contractor examines Orders for the compliance with the conditions set forth in this Schedule. During the period of examination of an Order the Contractor may request the Customer to provide additional information required for the examination.
4.2. The Contractor's decision to register a domain or to refuse the registration will be based on a reason provided for in this Schedule and the Terms.
4.3. If there is any doubt, for a reason specified in this Schedule, whether the registration of a domain is possible, the Contractor may suspend the registration of the domain for a period of 15 (fifteen) days. After that the Contractor must register the domain or issue a reasoned refusal of the registration.
4.4. In there is a reason for the refusal of registration the Contractor will inform the Customer about the impossibility of the domain being registered and the reason for this refusal.
4.5. A decision about registration, refusal of registration, or registration suspension is sent to the Customer within 2 (two) working days from the moment the processing of the Order begins.
5.1. Renewing the registration of a domain ensures storage of the information about the domain on the Registry for a period of one year.
5.2. The fact that a Customer has not cancelled a renewal of the registration of a domain confirms the Customer's consent to the provision of the service of renewal and to the debiting of the Agreement's Personal account for the renewal. The Personal account of a Customer's Agreement is debited according to Section 6 of this Schedule.
5.3. Renewal procedure
5.3.1. An Order for renewing the registration of a domain is placed by the Customer automatically two months prior to the end of the registration term. At the same time, the Contractor gives the Customer notice of the necessity to renew the registration at the contact e-mail addresses specified in the Customer's Agreement.
5.4. A Customer may cancel a renewal of the registration of a domain at the Contractor's web server in the section "Manage your account" (link "Renew services") before the service of renewal is provided. After that the Customer will still be able to consent to the renewal at any time within thirty (30) calendar days after expiration.
5.5. The Contractor suspends the delegation of a domain if the registration of the domain name is not renewed by the Customer before the registration term ends.
If the domain name renewal is paid within thirty (30) calendar days after expiration and Customer does not decline renewal order, the domain name registration term is extended for 1 (one) year from expiration date and the domain is reactivated within 2 (two) business days after the payment received.
5.6. The Contractor terminates the registration of a domain if it is not renewed by the Customer within 30 (thirty) calendar days from the date the registration term of the domain ends.
5.7. A domain name registration is not extended by the Contractor subject to the section 3.3.3 hereof and for the reasons established by the Terms and Conditions.
6.1. Updating DNS servers
Any updates may be introduced at the Contractor's web server in the following sequence:
- log into the section "Manage your account",
- select "Review and update data" in the section "Services",
- find the service whose parameters are being modified,
- choose necessary link on the column "Modify parameters",
- making necessary changes,
- and saving the changes.
6.2. Updating Registrant's Data in the Registry
The Registrant's data in the Registry are updated by modifying the data in the Registrant's Agreement with the Contractor.
The Customer's identification data in the Registry will be automatically updated within 2 hours since modification of the Registrant's data in the Agreement with the Contractor.
6.3. Updating a Customer's data in the Agreement
The Customer's contact and identification data (hereinafter referred to as Customer's data) in the Agreement with the Contractor may only be modified after the Order for registration of the domain has been successfully processed. The Customer shall thereby ensure the authenticity of any data provided as part of the Agreement.
6.3.1. Updating Customer's Contact Data
The Customer's contact data are: telephone number, fax number, e-mail addresses, postal address. Any updates are initiated at the Contractor's web server by:
- log into the section "Manage your account",
- select "Update information" in the "Contract" menu,
- make appropriate changes, and
- save the changes.
The Customer's contact data updates will take effect within 1 (one) hour since their introduction
6.4. Customer's Data Update to Display in Search Engines
6.4.1. Update of Customer's Identification Data
If a Registrant is a natural person, his/her identification data are concealed from public in search engines. If such, field "person" will display "Private Person" inscription.
6.4.2. Update of Customer's Contact Data
The Registrant may specify contact data other than those specified the contract with the Contractor (telephone number, fax number, e-mail address) to make them available to public.
For any updates to the Contractor's web server:
- log into section "Manage your account";
- select "Review and update data" in menu "Services";
- find the service with the parameters to be modified;
- choose necessary link in column "Modify parameters";
- make necessary changes, and
- save the changes.
The data in the Registry will be automatically updated within 2 (two) hours upon making appropriate modifications in the contact data.
7.1. A domain name is transferred to another individual or legal entity on the basis of written request from the Registrant to the Contractor. Sample requests and required documents for domain transfer are available at the Contractor's web server.
7.2. If the Contractor receives a written request from the Registrant requesting a transfer of the domain to another individual or legal entity, as well as a confirmation from the individual or legal entity to become the Registrant of this domain, in the form set by the Contractor, the Contractor will transfer the domain within 3 (three) working days and give the previous and new Registrants an appropriate notice. At the Contractor's discretion this term could be extended to 30 (thirty) calendar days.
7.3. Transfer of a domain name to another individual or legal entity does not effect the term of the registration.
7.4. A confirmation to become the Registrant from the person, issued in the form set by the Contractor and received by the Contractor from this person, shall be deemed as consent to fulfill the terms and provisions of this Schedule.
7.5. The Contractor has the right to nullify the domain name ownerchange providing that the Contractor has sufficient cause for it.
7.6. A domain name transfer to another Registrant is not provided by the Contractor:
a) subject to the section 3.3.3 hereof;
b) within 60 (sixty) calendar days after being transferred from another juristic or natural person or after being transferred to the Contractor from another Registrar;
c) for the reasons established by the Terms and Conditions.
8.1. Domain name transfer from another Registrar to the Contractor
8.1.1. The responsibility to enter information about a domain name and its Registrant on the Registry can be transferred to the Contractor from another Registrar through an official letter of the Registrant to the Contractor. An official letter from the Registrant is consent to enter into new Registration Agreement with the Contractor and to the full terms and conditions of this Schedule. The form of the letter is given at the Contractor's web server. A transfer can also be done by a notification in the form set by the Contractor.
8.1.2. If the Contractor receives from the Registrant an official letter or a notification in the form set by the Contractor notifying the Contractor that the responsibility to enter information about the domain name and its Registrant on the Registry is being transferred from another Registrar to the Contractor, the Contractor will take all actions that are necessary for the transfer within 3 (three) working days and give the Registrant an appropriate notice at the contact e-mail addresses specified in the Agreement.
8.2. Domain name transfer from the Contractor to another Registrar
8.2.1. Domain transfer from the Contractor to another Registrar is made via Registrant's written request. Registrant's written request is a submittal to the Contractor of a form issued as per the requirements outlined on the Contractor's web server, or button click in the "Manager your account" section of the Contractor 's web server to acknowledge the Registrant's consent.
8.2.2. If the Contractor receives Registrant's written request about domain support from the Contractor to another Registrar, the Contractor, upon Registrant's identification procedure, will take all-out actions for the transfer within 3 (three) working days and give the Registrant an appropriate notice at the contact e-mail addresses specified in the Agreement. At the Contractor's discretion this term could be extended till 30 calendar days.
8.3. A domain transfer is considered completed after the information on a domain name Registrar in the Registry is changed. A domain transfer to another Registrar does not effect on term of registration.
8.4. The responsibility to enter information about a domain name and its Registrant to the Registry is not transferred from the Contractor to a new Registrar subject to the section 3.3.3 hereof and for the reasons established by the Terms and Conditions.