Services payment

  1. How can I transfer money to a personal account?
  2. We need an invoice and a services acceptance report
  3. Which documents are sent after the service has been delivered?
  4. How can I configure dispatch of original reporting documents by regular mail after the service has been delivered?
  5. What do I have to do to make payment correctly?
  6. Why do I have to pay VAT?
  7. How can I pay for domain name registration?
  8. I am a RU-CENTER Partner. I received an e-mail informing that the money on my account will run out in 10 days
  9. Can I transfer money from one account to the other?
  10. Is there any invoice or report for the "Documents reissuance" service?
  11. From what account will the funds be withdrawn for document reissuance and resubmission service?
  12. How may I pay for document reissuance and resubmission service?
  13. May I receive services for reissuance and resubmission of documents, if my contract account is short of funds?
  14. How to release money allocated for service renewal?

How can I transfer money to a personal account?

  • log in to the section "Manage your account";
  • indicate your contract number and password;
  • choose in menu point "Payment. Recharge your account";
  • enter the sum (without taxes), you want to transfer to your Personal account (to add the balance);
  • click on "Recharge";
  • choose the payment option.

We need an invoice and a services acceptance report

Invoices and reports are generated as of the service delivery moment and submitted by a regular mail to the address specified in the contract. Notifications thereof will be sent via e-mail to the address specified in the "e-mail" field of the contract form.

Reissuance and resubmission of the billing documents, including those returned by post service will be made on a payment basis as per the current fees.

Documents returned by post that do not require reissuance may be picked up in RU-CENTER office. You should therefore apply to RU-CENTER billing group to transfer document package to the office. You need to submit your request to RU-CENTER finance department to transfer a package of documents to the office.

Contacts:

e-mail: ru-bill@nic.ru
phone: +7 (495) 737-06-01

Which documents are sent after the service has been delivered?

For non-RF resident

Upon service delivery, legal entities will be provided with:

  • Services Acceptance Report (3 copies)

For RF resident

Once the service has been delivered, legal entities and sole traders will be provided with the below documents:

  • Invoice;
  • Services Acceptance Report (2 copies).

For individuals the documents are sent upon their request.

Electronic copies of documents are available for download in "Manage your account → Payment → Bills → Invoices and acts".

How can I configure dispatch of original reporting documents by regular mail after the service has been delivered?

To receive the original reporting documents you need to:

Log in to "Manage your account → Contract → Notifications and mail campaigns → Reporting documents" and put mark "Send original bills".

For receiving the original invoices and reports you will be required to put mark "Send invoices and reports".

For the agreements with individuals marks "Send original bills" and "Send invoices and reports" are unavailable. If required, the documents are sent upon customer's request.

What do I have to do to make payment correctly?

You have to fill in a payment form. You must indicate in the payment document the invoice and contract number.

Why do I have to pay VAT?

We are providing our services within the Russian Federation and have to pay VAT. This is the reason we specify VAT in our price-list.

How can I pay for domain name registration?

Upon completion of the form on the RU-CENTER web site you may order and get the pre-printed version of the invoice ("Manage your account" panel).

Choose the desired payment option.

After the monies have been credited to the RU-CENTER's bank account (provided RU-CENTER has received from the bank a document identifying the payment), they will be allocated on your personal account and may used for service payment.

I am a RU-CENTER Partner. I received an e-mail informing that the money on my account will run out in 10 days


Our system calculates how fast a Partner spends the money from his account and notifies him about his account balance by e-mail. If you don't need these notifications you may ask us by e-mail to cancel these notifications.

Can I transfer money from one account to the other?

To transfer money from one account to the other you need to send us the following letters:

  • a letter from one registrant with a request to transfer money from one contract to another one;
  • a letter from the other registrant with a request to accept the money.

Both registrants will be required to specify the contract numbers and the sum. Each letter must be on company letterhead and signed by the company representative.

The copies must be sent by fax +7 495 737-06-02, the original letters must be sent by the post office.

Is there any invoice or report for the "Documents reissuance" service?

Documents reissuance is the service similar to other services specified in Addendum 2 "Pricing".

The invoice and report are issued only upon withdrawal of funds under the agreement for service delivery. The originals of documents are sent by regular mail to the address specified in the agreement, if appropriate marks are placed in "Manage your account → Contract → Notifications and mail campaigns → Reporting documents". The notifications about dispatch are sent by email to the address specified in "e-mail" field of the filler form.

From what account will the funds be withdrawn for document reissuance and resubmission service?

Funds are normally withdrawn from the Customer's general account.

How may I pay for document reissuance and resubmission service?

The services for document reissuance and resubmission may be paid by recharging your contract account in one of the below methods: Payment methods for RU-CENTER services

If your contract account is short of funds to pay for the service, the service may be delivered, but your balance will display a debt, which is to be repaid within 10 calendar days.

May I receive services for reissuance and resubmission of documents, if my contract account is short of funds?

If your contract account is short of funds to pay for the service, the service may be delivered, but your balance will display a debt, which is to be repaid within 10 calendar days.

How to release money allocated for service renewal?

Money for service renewal is first allocated on the Customer's Personal Account before being debited. Money allocated for a specific service cannot be used to pay for other services.

The Customer may release money allocated on the Personal Account only if such money is allocated for service renewal and no renewal has taken place yet. To release money, the Customer shall cancel service renewal no earlier than 8 days and no later than 1 day before the service expiration date. Service renewal can be canceled on the Contractor's website in the "Manage your account" panel ("Services" → "Renew services").